SHIPMENTS, DELIVERY TIME, DESTINATIONS AND COSTS
Salumificio Valtermina, uses carriers such as BRT, SDA, and DHL for international deliveries and BRT or SDA in Italy, to deliver the products ordered by the Customer to the address indicated by the Customer in the purchase order.
The objective of Salumificio Valtermina is to protect products at all times, ensuring perfect preservation throughout the trip: for this reason, dry ice is used for cooling, when necessary. Great care is also used in packing the products: polystyrene boxes are used to preserve products from sudden temperature change and accidental impact.
Goods travel at our risk: however, we ask customers to help us by accepting packages with reservation if they are damaged. On delivery, the customer must always check:
a – that all the products that have actually been sent and invoiced are present;
b – that the packages are intact.
No complaints for missing products (compared to invoiced products) or for damaged products if the shipment was not accepted with reservation.
We recommend you indicate a delivery address where someone is present at all times to receive the package and check its content and condition.
Shipments are made only to European Community countries:
As well as San Marino Republic and Vatican City.
Deliveries are usually made on the working day following receipt of the order.
In the summer (May to September), to avoid products waiting in the heat in the carrier’s warehouses, shipments are made: on Monday, Tuesday and Wednesday for Italy; Monday and Tuesday for international deliveries.
ITALY: the following carriers are used for domestic deliveries: SDA, BRT
INTERNATIONAL: international deliveries are made by the following carriers: SDA, BRT, DHL; delivery time depends on the place of destination, but it is usually 2-3 working days. Once the goods have been shipped, the carrier will send an email or text message to the customer, with the waybill number, which can be used to track the goods online.
FILING AND REVIEWING AN ORDER
Once you have entered an order, you have 24 hours to edit the order and change either the items or the delivery address. Customers need to call +39 0521842662 and send an email to the following address: firstname.lastname@example.org, Please contact us as soon as possible to ensure you reach us before the goods are shipped.
All purchases are registered and filed in paper registers.