Sales Conditions

1. GENERAL PROVISIONS

These general terms of sale (hereinafter “General terms”) apply to all the sales of products (hereinafter, “Products” or “Product”) purchased through the internet website https://www.valtermina.com (hereinafter “website”).

Use of the remote sale service described in these General Terms is reserved exclusively to consumers (Hereinafter, “Customers” or the “Customer”), meant as physical persons who act for private purposes or purposes connected with any commercial, business or professional activity they carry out.

The languages available for closing the contract are Italian, English and German.

The protection of consumers in online sales is regulated by Legislative Decree no.206/05 of the Consumer Code and based on the provisions of art.68 of same, with the application of Legislative Decree 70/03 on e-commerce for anything not expressly covered therein.

2. SELLER DETAILS

 Seller is Salumificio Valtermina di Chierici Giorgio & Fabio SNC.  Registered Office: Via per Neviano,1 Traversetolo. 43029. PR. Italy, email: info@valtermina.com,  sal.valtermina@pec.it, Economic Administrative Reg. No.: PR 100945, VAT no.: 00156410342, Tel 0521842662, Fax 0521344321

3. PRODUCT INFORMATION

Information regarding «Salumificio Valtermina» products for remote sale through website are available, with associated product codes.
The above information is provided in accordance with articles 52 and 53 of Consumer Code.

4. PRICES

 All prices are listed in Euro.   Product prices include VAT, they do not include transport costs, which are calculated according to the place of destination. Transport costs are listed in the section: “Transport costs” in the Terms of Sale or “TRANSPORT” (at the bottom of the page www.valtermina.com)

The Client’s purchases are covered by the legal guarantee of goods conformity set forth in articles 128 et seq.  of the Consumers’ Code”.

5. PRODUCT ORDER

The essential characteristics ad prices of the Products are shown in each Product offer. To purchase Products, Customers must select and complete the information requested in the cart section of the Valtermina website, in accordance with the instructions provided. Customers must place the Product in the cart and, after viewing the General Terms, especially with respect to delivery costs and method for exercising withdrawal rights, and the Privacy Policy, select the desired method of payment and click on “enter order”.

Before entering an order, the Customer will have the possibility of correcting any mistakes in the data entered, using the editing procedure explained in the website. In particular, the Customer may edit the quantity of Products he or she wishes to purchase, adding or removing one ore more Products from the cart.
By entering the order, the Customer is acknowledging and declaring that he or she has read all the information provided during the purchasing procedure and fully accepted the General Terms.

Salumificio Valtermina reserves the right to evaluate whether the orders received can be accepted. Salumificio Valtermina will inform the Customer if an order received cannot be accepted within 72 hours calculated from the working day following the date on which the Customer sent the order to Salumificio Valtermina and shall refund any amounts already paid by the Customer for the goods.

6. METHOD OF PAYMENT

 Payment is requested at the time of placing the order, the method of payment, i.e. with credit card, Paypal and Sofort is indicated in the  www.valtermina.com website.

7. Payment with CREDIT CARD, Paypal and Sofort.

 After the order is confirmed through the website, the customer will be redirected to one of the following sites:

• Credit card: Moneta web through Banca Carisbo who will handle the online payment. The system supports the following credit cards VISA, MasterCard, Maestro, JCB, American Express, Diners and uses all the existing safety protocols 3D Secure – Verified by Visa, MasterCard SecureCode and CV2 to guarantee total peace of mind in the payment process.
• Paypal and Sofort process payments in accordance with their maximum security protocol.

The data supplied for payment with credit card or bank account will be crypted and sent directly to the bank that will authorize the payment. No credit card or bank account (sofort) payment details will be sent to the valtermina.com website nor will they be stored in the archives of the valtermina.com website.

Once the payment operation has been completed, the Customer is automatically directed to the Salumificio Valtermina S.n.C website to complete the order.

8. ORDER CONFIRMATION

 The order is processed once the various intermediate technical phases have been completed and the total amount has been paid. Salumificio Valtermina will then send: order confirmation, purchase receipt complete with General Terms of the contract by email to the address entered in the order.

9. INVALID ORDERS

 A contract shall not be deemed closed between Salumificio Valtermina and the Customer, if Salumificio Valtermina has justified reasons to believe that the Customer is not operating out of an actual and genuine interest in the purchase of the products ordered, or is abusing the right of withdrawal.
In said cases, the order sent by the Customer shall have no validity, Salumificio Valtermina shall send to the Customer an email message notifying the failed closure of the Contract and refund any charges and/or expenses borne by the Customer.

10. SHIPMENTS, DELIVERY TIME, DESTINATIONS AND COSTS

 Salumificio Valtermina, uses carriers such as BRT, SDA, and DHL for international deliveries and BRT or SDA in Italy, to deliver the products ordered by the Customer to the address indicated by the Customer in the purchase order.
The objective of Salumificio Valtermina is to protect products at all times, ensuring perfect preservation throughout the trip: for this reason, dry ice is used for cooling, when necessary. Great care is also used in packing the products: polystyrene boxes are used to preserve products from sudden temperature change and accidental impact.

Goods travel at our risk: however, we ask customers to help us by accepting packages with reservation if they are damaged.   On delivery, the customer must always check:
a – that all the products that have actually been sent and invoiced are present;
b – that the packages are intact.
No complaints for missing products (compared to invoiced products) or for damaged products if the shipment was not accepted with reservation.
We recommend you indicate a delivery address where someone is present at all times to receive the package and check its content and condition.

11. DESTINATIONS

Shipments are made only to European Community countries:

• Austria
• Belgium
• Bulgaria
• Cyprus (only in the Greek section, part of the EU)
• Croatia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Ireland
• Iceland
• Balearic Islands
• Canary Islands
• Italy
• Liechtenstein
• Latvia
• Lithuania
• Luxembourg
• Malta
• The Netherlands
• Portugal
• Poland
• United Kingdom
• Czech Republic
• Romania
• Slovenia
• Slovakia
• Spain (except Ceuta and Melilla)
• Sweden
• Hungary

As well as San Marino Republic and Vatican City.

12. DELIVERY TIME

 Deliveries are usually made on the working day following receipt of the order.
In the summer (May to September),  to avoid products waiting in the heat in the carrier’s warehouses, shipments are made: on Monday, Tuesday and Wednesday for Italy; Monday and Tuesday for international deliveries.

 ITALY: the following carriers are used for domestic deliveries: SDA, BRT

INTERNATIONAL: international deliveries are made by the following carriers:  SDA, BRT, DHL; delivery time depends on the place of destination, but it is usually 2-3 working days.  Once the goods have been shipped, the carrier will send an email or text message to the customer, with the waybill number, which can be used to track the goods online.

13. TRANSPORT COSTS

14. FILING AND REVIEWING AN ORDER

 Once you have entered an order, you have 24 hours to edit the order and change either the items or the delivery address.  Customers need to call +39 0521842662 and send an email to the following address: info@valtermina.com,  Please contact us as soon as possible to ensure you reach us before the goods are shipped.

 All purchases are registered and filed in paper registers.

15. RIGHT OF WITHDRAWAL (CONSUMER CODE LEG. DECREE 206/05 AND LEG. DECREE 21/2014)

 Salumificio Valtermina S.n.C guarantees that the products delivered will be exactly like the ones shown and described in the website and  will comply  with all the regulations regarding product preservation up to the time of delivery in the place indicated in the order. The manufacturer will be responsible for all the products sold. In case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the information on the package. The images present in the website are provided to enable the Customer to recognize the products; due to changes made to the packages by the manufacturer, the product shown in the photos may not be exactly the same as the product delivered.

As provided by the  Consumer Code  Legislative Decree No. 206/05 (formerly right of withdrawal) and by Legislative Decree No. 21/2014,  Salumificio Valtermina  customers have the possibility of returning the products purchased  within 14 working days from delivery.

16. Withdrawal procedure

You need to send a letter, which according to Legislative Decree No. 185/99 must be by registered mail with acknowledgement of receipt within 14 working days from delivery of the goods, to:

Salumificio Valtermina S.n.C di Chierici Giorgio e Fabio.

Via per Neviano, 13. Traversetolo 43029 (PR)

Alternatively, you can send a letter by Certified Email to: sal.valtermina@pec.it

In the message, customers must specify the product or products for which they intend to exercise their right of withdrawal.
– According to Legislative Decree No. 185/99, the products must be returned within 14 working days from the date the goods were received,  and the products must be returned in  good condition and with the original labels in place.

IMPORTANT: PURSUANT TO ART. 59, CONSUMERS  CODE, THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO PERISHABLE GOODS.
– Products must be packed carefully, to prevent the original packaging from getting damaged or having writing or labels on them.
– Products must be returned by  express courier at the customer’s expense.
– We recommend you  use a trackable and ensured method of transport as Salumificio Valtermina S.n.C will not be liable for loss, failed delivery or damage of the goods sent.
– A refund for goods will be paid by  Salumificio Valtermina after the content and conditions of the products have been checked, within 14 days from receipt of the customer’s communication.  If goods are not returned to the Seller for the required checks, the 14 days for refund will be calculated from date of receipt of the goods (art. 56 Cons. Code). Pursuant to art 57 Consumer Code, once the returned product has been received, if the Seller notices that the goods have deteriorated or their value decreased due to causes linked to the customer’s negligence, the latter may be considered responsible for the decreased value.
Salumificio Valtermina S.n.C shall completely refund the costs incurred by the  customer for the purchase, the amount will credited with the same payment method used by the customer. The only expenses borne by the customer are those paid for returning the product.

All customer complaints should be addressed to: info@valtermina.com

17. WITHDRAWAL FORM:

Spett.le Salumificio Valtermina SNC
Via per Neviano, 1 Traversetolo
43029  PR Italy
sal.valtermina@pec.it

• Registed letter with return receipt_____________
• Certified email __________

Re: Exercising the right of withdrawal

______________, date _____________

The undersigned ______________________________________________ (name surname and address of person who signed the contract) intends to exercise , under Legislative Decree No. 206/2005 art.68 and Legislative Decree No. 70/03 on e-commerce,the right of withdrawal from contract  (or order note) no._________ signed on __________ through your website www.valtermina.com, WHOSE GOODS WERE\ WERE NOT RECEIVED ON _________________

I also request the refund of Euro _______, paid in advance with the following payment method:

• Credit card
• PAYPAL
• Sofort,

within 14 days from receipt hereof.

In witness thereof,

(signature)_________________

18. ERRORS

 Product information provided in the website is constantly updated.
However, it is not possible to guarantee that it will be completely free from mistakes.
Salumificio Valtermina reserves the right to correct mistakes, inaccuracies or omissions even after an order has been sent to you as well as change or update the information at any time without prior notice.

19. APPLICABLE LAW

 In case of disputes, Italian law will be applied for sales to companies or traders, while for direct consumers, the law of the consumer’s Country will be applied. Salumificio Valtermina informs Customers that alternative out-of-court methods exist for the resolution of disputes through a neutral, qualified third person belonging to a relevant Body (referred to as Conciliation Body) who will decide not only on the basis of legal provisions but also according to equity, without this affecting the level of protection guaranteed by the application of the law.

20. PRIVACY

 Thank you for your interest in our website. Protection of your privacy is very important to us. Exhaustive information on how we handle your data is provided below.

Collection of data for contract-related purposes and when opening a customer account.

We collect personal data that you provide voluntarily when placing an order, in case of contact with us (for example in a contact form or email) or when opening a customer account. The forms indicate which data is collected. The data you provide is used for contract-related purposes or to fulfil your requests. Once contract requirements have been fulfilled or your customer account cancelled, any further use of your data will be blocked; the data will be deleted after expiry of the storage period set forth by trade and tax regulations, unless you have specifically authorized further use of your data or when we reserve to make further use of your data in compliance with the law, with respect to which the necessary information is provided below. Your customer account can be cancelled at any time by sending a message to the contact indicated below or using the appropriate customer account function.

Data transfer for contract-related purposes

For contract-related purposes, your data will be transferred to the carrier in charge of delivery, provided that this is necessary for delivery of the goods ordered. For payment-related purposes, the necessary payment data will be transferred to the bank in charge of handling the payment and any provider of payment services appointed by us or to the payment service that you have selected during the order placement process.

Use of data in case of subscription to newsletter by email.

If you have subscribed to our newsletter, the data needed for this purpose or the data you have supplied separately will be used to regularly send you our newsletter via email. Subscription to our newsletter can be cancelled at any time by sending a message to the contact shown below or using the appropriate link provided in the newsletter.

Use of data for advertising by post and right to object

We also reserve the right to save in our database your surname, mailing address and, if you have provided this supplementary data as part of the contract process, title, education level, year of birth and professional, industry or commercial title and authorized us to use them for internal advertising purposes, e.g. for sending paper mailings with interesting offers and information regarding our products. You may at any time object to the storage and use of your data for these purposes by sending a message to the contact shown below.

Use of cookies

To make our website more appealing and enable use of certain functions, we use so-called cookies in various pages. These are small text files that are saved on your device. Some of the cookies used are deleted at the end of the browser session, i.e. when the browser is closed (so-called session cookies). Other cookies remain in your device and enable us to recognize your browser on subsequent visit (persistent cookies). You can set your browser to receive information on the use of cookies and decide each time whether to accept them or you can accept the use of cookies for certain cases but block them in other cases. Failure to accept cookies may limit the functionality of our website.

Use of Google Analytics for web analytics purposes

This website uses Google Analytics, a web analytics service provided by Google Inc (www.google.de). Google Analitycs uses cookies, text files that are saved in your computer and make it possible to analyze your website use. The information generated by the cookies and related to use of this website is generally transmitted to a Google server in the USA, where they are stored. If IP anonymization is enabled on this website, Google will mask your IP address within European Union member states or in other countries participating in the European Economic Area agreement.

Only in exceptional cases will the complete IP address be sent to a Google server in the USA and masked there. IP anonymization is active on this website. Upon instruction from the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to supply to the website operator other services connected with website and internet use.  The IP address transmitted by your browser as part of Google Analytics will not be associated with any other Google data. You can prevent the storage of cookies by setting your browser accordingly. However, please note that in this case you may not be able to fully utilize all the functions of this website.

You can also prevent Google from collecting and processing website use data generated by the cookie (including your IP address) by  installing the browser plugin available for download through the following link: http://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plug-in, you can click on this link to prevent future collection by Google Analytics on this website.  In this case, an opt-out cookie will be stored in your device.  If you clear your cookies, you will need to click on the link again.

Requests for feedback from Trusted Shop If during or after your order you have given express consent by checking the appropriate checkbox or clicking on the appropriate button (“subsequent feedback”), we will send your email address for requesting rating on your order to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de), so that we can send you requests for feedback by email. This consent may be withdrawn at any time by sending a message to the contact shown below or directly to Trusted Shops.

Right to information and contact

You have the right to receive free information on your personal data stored by us and, if needed, to correct, block or delete this data. For questions regarding the collection, processing or use of your personal data, or information about correction, blocking or deletion of your data, or withdrawal of any consents you have given or objection to certain types of data use, please write to us directly using the contacts shown in the impressum.