These general terms of sale (hereinafter “General terms”) apply to all the sales of products (hereinafter, “Products” or “Product”) purchased through the internet website https://www.valtermina.com (hereinafter “website”).
Use of the remote sale service described in these General Terms is reserved exclusively to consumers (Hereinafter, “Customers” or the “Customer”), meant as physical persons who act for private purposes or purposes connected with any commercial, business or professional activity they carry out.
The languages available for closing the contract are Italian, English and German.
The protection of consumers in online sales is regulated by Legislative Decree no.206/05 of the Consumer Code and based on the provisions of art.68 of same, with the application of Legislative Decree 70/03 on e-commerce for anything not expressly covered therein.
Seller is Salumificio Valtermina di Chierici Giorgio & Fabio SNC. Registered Office: Via per Neviano,1 Traversetolo. 43029. PR. Italy, email: firstname.lastname@example.org, email@example.com, Economic Administrative Reg. No.: PR 100945, VAT no.: 00156410342, Tel 0521842662, Fax 0521344321
Information regarding «Salumificio Valtermina» products for remote sale through website are available, with associated product codes.
The above information is provided in accordance with articles 52 and 53 of Consumer Code.
All prices are listed in Euro. Product prices include VAT, they do not include transport costs, which are calculated according to the place of destination. Transport costs are listed in the section: “Transport costs” in the Terms of Sale or “TRANSPORT” (at the bottom of the page www.valtermina.com)
The Client’s purchases are covered by the legal guarantee of goods conformity set forth in articles 128 et seq. of the Consumers’ Code”.
Before entering an order, the Customer will have the possibility of correcting any mistakes in the data entered, using the editing procedure explained in the website. In particular, the Customer may edit the quantity of Products he or she wishes to purchase, adding or removing one ore more Products from the cart.
By entering the order, the Customer is acknowledging and declaring that he or she has read all the information provided during the purchasing procedure and fully accepted the General Terms.
Salumificio Valtermina reserves the right to evaluate whether the orders received can be accepted. Salumificio Valtermina will inform the Customer if an order received cannot be accepted within 72 hours calculated from the working day following the date on which the Customer sent the order to Salumificio Valtermina and shall refund any amounts already paid by the Customer for the goods.
Payment is requested at the time of placing the order, the method of payment, i.e. with credit card, Paypal and Sofort is indicated in the www.valtermina.com website.
After the order is confirmed through the website, the customer will be redirected to one of the following sites:
The data supplied for payment with credit card or bank account will be crypted and sent directly to the bank that will authorize the payment. No credit card or bank account (sofort) payment details will be sent to the valtermina.com website nor will they be stored in the archives of the valtermina.com website.
Once the payment operation has been completed, the Customer is automatically directed to the Salumificio Valtermina S.n.C website to complete the order.
The order is processed once the various intermediate technical phases have been completed and the total amount has been paid. Salumificio Valtermina will then send: order confirmation, purchase receipt complete with General Terms of the contract by email to the address entered in the order.
A contract shall not be deemed closed between Salumificio Valtermina and the Customer, if Salumificio Valtermina has justified reasons to believe that the Customer is not operating out of an actual and genuine interest in the purchase of the products ordered, or is abusing the right of withdrawal.
In said cases, the order sent by the Customer shall have no validity, Salumificio Valtermina shall send to the Customer an email message notifying the failed closure of the Contract and refund any charges and/or expenses borne by the Customer.
Salumificio Valtermina, uses carriers such as BRT, SDA, and DHL for international deliveries and BRT or SDA in Italy, to deliver the products ordered by the Customer to the address indicated by the Customer in the purchase order.
The objective of Salumificio Valtermina is to protect products at all times, ensuring perfect preservation throughout the trip: for this reason, dry ice is used for cooling, when necessary. Great care is also used in packing the products: polystyrene boxes are used to preserve products from sudden temperature change and accidental impact.
Goods travel at our risk: however, we ask customers to help us by accepting packages with reservation if they are damaged. On delivery, the customer must always check:
a – that all the products that have actually been sent and invoiced are present;
b – that the packages are intact.
No complaints for missing products (compared to invoiced products) or for damaged products if the shipment was not accepted with reservation.
We recommend you indicate a delivery address where someone is present at all times to receive the package and check its content and condition.
Shipments are made only to European Community countries:
As well as San Marino Republic and Vatican City.
Deliveries are usually made on the working day following receipt of the order.
In the summer (May to September), to avoid products waiting in the heat in the carrier’s warehouses, shipments are made: on Monday, Tuesday and Wednesday for Italy; Monday and Tuesday for international deliveries.
ITALY: the following carriers are used for domestic deliveries: SDA, BRT
INTERNATIONAL: international deliveries are made by the following carriers: SDA, BRT, DHL; delivery time depends on the place of destination, but it is usually 2-3 working days. Once the goods have been shipped, the carrier will send an email or text message to the customer, with the waybill number, which can be used to track the goods online.
Once you have entered an order, you have 24 hours to edit the order and change either the items or the delivery address. Customers need to call +39 0521842662 and send an email to the following address: firstname.lastname@example.org, Please contact us as soon as possible to ensure you reach us before the goods are shipped.
All purchases are registered and filed in paper registers.
Salumificio Valtermina S.n.C guarantees that the products delivered will be exactly like the ones shown and described in the website and will comply with all the regulations regarding product preservation up to the time of delivery in the place indicated in the order. The manufacturer will be responsible for all the products sold. In case of packaged products, the manufacturer is also responsible for the truthfulness and completeness of the information on the package. The images present in the website are provided to enable the Customer to recognize the products; due to changes made to the packages by the manufacturer, the product shown in the photos may not be exactly the same as the product delivered.
As provided by the Consumer Code Legislative Decree No. 206/05 (formerly right of withdrawal) and by Legislative Decree No. 21/2014, Salumificio Valtermina customers have the possibility of returning the products purchased within 14 working days from delivery.
You need to send a letter, which according to Legislative Decree No. 185/99 must be by registered mail with acknowledgement of receipt within 14 working days from delivery of the goods, to:
Salumificio Valtermina S.n.C di Chierici Giorgio e Fabio.
Via per Neviano, 13. Traversetolo 43029 (PR)
Alternatively, you can send a letter by Certified Email to: email@example.com
In the message, customers must specify the product or products for which they intend to exercise their right of withdrawal.
– According to Legislative Decree No. 185/99, the products must be returned within 14 working days from the date the goods were received, and the products must be returned in good condition and with the original labels in place.
IMPORTANT: PURSUANT TO ART. 59, CONSUMERS CODE, THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO PERISHABLE GOODS.
– Products must be packed carefully, to prevent the original packaging from getting damaged or having writing or labels on them.
– Products must be returned by express courier at the customer’s expense.
– We recommend you use a trackable and ensured method of transport as Salumificio Valtermina S.n.C will not be liable for loss, failed delivery or damage of the goods sent.
– A refund for goods will be paid by Salumificio Valtermina after the content and conditions of the products have been checked, within 14 days from receipt of the customer’s communication. If goods are not returned to the Seller for the required checks, the 14 days for refund will be calculated from date of receipt of the goods (art. 56 Cons. Code). Pursuant to art 57 Consumer Code, once the returned product has been received, if the Seller notices that the goods have deteriorated or their value decreased due to causes linked to the customer’s negligence, the latter may be considered responsible for the decreased value.
Salumificio Valtermina S.n.C shall completely refund the costs incurred by the customer for the purchase, the amount will credited with the same payment method used by the customer. The only expenses borne by the customer are those paid for returning the product.
All customer complaints should be addressed to: firstname.lastname@example.org
Spett.le Salumificio Valtermina SNC
Via per Neviano, 1 Traversetolo
43029 PR Italy
Re: Exercising the right of withdrawal
______________, date _____________
The undersigned ______________________________________________ (name surname and address of person who signed the contract) intends to exercise , under Legislative Decree No. 206/2005 art.68 and Legislative Decree No. 70/03 on e-commerce,the right of withdrawal from contract (or order note) no._________ signed on __________ through your website www.valtermina.com, WHOSE GOODS WERE\ WERE NOT RECEIVED ON _________________
I also request the refund of Euro _______, paid in advance with the following payment method:
within 14 days from receipt hereof.
In witness thereof,
Product information provided in the website is constantly updated.
However, it is not possible to guarantee that it will be completely free from mistakes.
Salumificio Valtermina reserves the right to correct mistakes, inaccuracies or omissions even after an order has been sent to you as well as change or update the information at any time without prior notice.
In case of disputes, Italian law will be applied for sales to companies or traders, while for direct consumers, the law of the consumer’s Country will be applied. Salumificio Valtermina informs Customers that alternative out-of-court methods exist for the resolution of disputes through a neutral, qualified third person belonging to a relevant Body (referred to as Conciliation Body) who will decide not only on the basis of legal provisions but also according to equity, without this affecting the level of protection guaranteed by the application of the law.
Thank you for your interest in our website. Protection of your privacy is very important to us. Exhaustive information on how we handle your data is provided below.
Collection of data for contract-related purposes and when opening a customer account.
We collect personal data that you provide voluntarily when placing an order, in case of contact with us (for example in a contact form or email) or when opening a customer account. The forms indicate which data is collected. The data you provide is used for contract-related purposes or to fulfil your requests. Once contract requirements have been fulfilled or your customer account cancelled, any further use of your data will be blocked; the data will be deleted after expiry of the storage period set forth by trade and tax regulations, unless you have specifically authorized further use of your data or when we reserve to make further use of your data in compliance with the law, with respect to which the necessary information is provided below. Your customer account can be cancelled at any time by sending a message to the contact indicated below or using the appropriate customer account function.
Data transfer for contract-related purposes
For contract-related purposes, your data will be transferred to the carrier in charge of delivery, provided that this is necessary for delivery of the goods ordered. For payment-related purposes, the necessary payment data will be transferred to the bank in charge of handling the payment and any provider of payment services appointed by us or to the payment service that you have selected during the order placement process.
Use of data in case of subscription to newsletter by email.
If you have subscribed to our newsletter, the data needed for this purpose or the data you have supplied separately will be used to regularly send you our newsletter via email. Subscription to our newsletter can be cancelled at any time by sending a message to the contact shown below or using the appropriate link provided in the newsletter.
Use of data for advertising by post and right to object
We also reserve the right to save in our database your surname, mailing address and, if you have provided this supplementary data as part of the contract process, title, education level, year of birth and professional, industry or commercial title and authorized us to use them for internal advertising purposes, e.g. for sending paper mailings with interesting offers and information regarding our products. You may at any time object to the storage and use of your data for these purposes by sending a message to the contact shown below.
Use of Google Analytics for web analytics purposes
Only in exceptional cases will the complete IP address be sent to a Google server in the USA and masked there. IP anonymization is active on this website. Upon instruction from the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to supply to the website operator other services connected with website and internet use. The IP address transmitted by your browser as part of Google Analytics will not be associated with any other Google data. You can prevent the storage of cookies by setting your browser accordingly. However, please note that in this case you may not be able to fully utilize all the functions of this website.
You can also prevent Google from collecting and processing website use data generated by the cookie (including your IP address) by installing the browser plugin available for download through the following link: http://tools.google.com/dlpage/gaoptout?hl=de
As an alternative to the browser plug-in, you can click on this link to prevent future collection by Google Analytics on this website. In this case, an opt-out cookie will be stored in your device. If you clear your cookies, you will need to click on the link again.
Requests for feedback from Trusted Shop If during or after your order you have given express consent by checking the appropriate checkbox or clicking on the appropriate button (“subsequent feedback”), we will send your email address for requesting rating on your order to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de), so that we can send you requests for feedback by email. This consent may be withdrawn at any time by sending a message to the contact shown below or directly to Trusted Shops.
Right to information and contact
You have the right to receive free information on your personal data stored by us and, if needed, to correct, block or delete this data. For questions regarding the collection, processing or use of your personal data, or information about correction, blocking or deletion of your data, or withdrawal of any consents you have given or objection to certain types of data use, please write to us directly using the contacts shown in the impressum.